SP Group
Custom kiosk software application development
Revolutionizing Meter Returns: Automate the Traditional Process with Self-Service Kiosks
+103%
Increase in organic traffic
+92%
Increase in direct traffic
+85%
An increase of goal conversions
The Challenge
During the development of the website for SP Group, a prominent utility service provider, a notable challenge emerged. The challenge involved multiple calls during the requirement discovery phase to comprehend the real issues, and we initiated the project with the creation of a user flow diagram to illustrate its functionality.
- The meter return process is currently done manually and takes a lot of time.
- High operational costs come from labor and administrative tasks.
- There’s a risk of errors and mistakes in the manual data entry.
- Delays in processing meter returns are causing customer dissatisfaction.
SP Group
Revolutionizing Meter Returns: Automate the Traditional Process with Self-Service Kiosks
SP Group, a prominent utilities group in the Asia Pacific, is driving the future of energy with smart, low-carbon solutions for its customers. The group manages electricity and gas transmission and distribution in Singapore and Australia, along with providing sustainable energy solutions in Singapore, China, Vietnam, and Thailand.
Capabilities
Custom kiosk software application development
- UX Design
- Custom kiosk software application development
- Web Application development
- Cloud server management
The Result
Unielix delivered a tailored solution for SP Group by leveraging its expertise in kiosk application development. The key elements of our approach included the creation of custom kiosk software with a user-friendly interface for easy meter returns, automated data entry through OCR technology to reduce errors, seamless integration with SP Group's systems for real-time data synchronization, and remote monitoring capabilities for efficient troubleshooting and maintenance by the IT team.
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